Hello Swimmers,
We hope you are all staying safe and healthy. We have received a large amount of questions regarding reservations and we want to address these questions now in hopes of making the reservation process smoother once the Swim Center is open.
All swimmers will need a current and active swim pass to make a reservation. All reservations will also need account to make a reservation – if you have a swim pass you already have an account ,please do not create another account. To access your account you will need the email address you used to purchase your swim pass. Please enter this email address and then select “Forgot Password” and follow the prompts- this will then register the current pass you already have and connect it with your account.
If you know you have a swim pass with us but do not know what email you used please DO NOT CREATE A NEW ACCOUNT, please email Aquatics.mailbox@smgov.net . It will help us assist you quicker if you can provide us with the account holder name and activity passport/swim pass number. If you do not have your activity passport, just email us with your first/last name and DOB. We can then check your account and give you as much information for your account as possible, including resetting your password.
Again, if you already have a swim pass, or have ever held a swim pass or registered for a program with the City, please DO NOT CREATE A NEW ACCOUNT. Please email us directly for assistance, we are checking emails daily and will respond within 1 business day.
Thank you for patience and understanding,
Santa Monica Swim Center